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Bill Pay

Bill Pay BILL FAQ

 


Who can I pay using Bill Pay?

You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members.

When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when you add your bill.

To add a company or person to your list of bills, you first select one of the following options:

  • Company with an account number
  • Company without an account number
  • Person

Company With an Account Number

If you have a bill, statement, or invoice from the company you want to pay, select the option Company with an account number. Check your statement for the company's name and your account number. If the biller has a unique identifier for your account, please enter it as your account number. Your account number provides the most important information that your biller uses to credit your payments properly.

When you select the option Company with an account number, you can either:

  • Search for an address match based on the company's name.
  • Enter all of the information we need to make your payments: the company's name, address, phone number, and your account number.

When you add a company with an account number, you may be able to add an electronic bill. An electronic bill typically contains the same information as the printed bill that is mailed to you.

Company Without an Account Number

If you want to make payments to a company that has not provided you with an account number, we can send payments with your name and address as identifying information. For example, if you make payments to a lawn service, they may only require your name and address information to credit your payments properly.

When you select the option Company without an account number, you can either:

  • Search for the company's name and address based on the company's phone number. If possible, please do not type a wireless or an unlisted phone number.
  • Enter all of the information we need to make your payments: the company's name, address, and phone number.

Person

You can take advantage of the same Bill Pay features to make payments to individuals as well as to companies.

  • You can make payments online instead of writing checks.
  • You can keep track of all your bill payments at the Payment Center.
  • You can set up an automatic schedule for your payments.

For example, you may make weekly or monthly payments to a person for housecleaning or child care services, or you may send an allowance to a child at college. If you pay the same amount each period, you can set up an automatic schedule for your payments to avoid writing checks for each payment.

When you select the option Person, you can either:

  • Search for the person's name and address based on the person's phone number. If possible, please do not type a wireless or an unlisted phone number.
  • Enter all of the information we need to make your payments: the person's name, address, and phone number.

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Which bills can't I pay with Bill Pay?

You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories.

You can use Bill Pay to make state and federal tax payments and court-ordered payments; however, such payments are discouraged and must be scheduled at your own risk.

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Do I need to contact the companies or people that I pay if I choose to pay my bills with Bill Pay?

No, you do not need to contact the companies or people that you pay if you use this service. We make the payment based on the information you provided when you added your bill. If we have already established a relationship with a company or person you want to pay, we may send the payment electronically or to a location specified by the biller. Otherwise, we print and mail a check to the address you provided. If you enter your account information, we send it with your payment so that the company can credit your account properly.

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What should I do if I pay more than one bill to the same company?

Add a bill for each separate account you have with the company.

For example, if your phone company provides your home phone service, your wireless phone service, and your Internet service, you can add the company to your list of bills three times, each time with a different account number. If your phone company consolidates all of the information on one bill and provides you with one account number, you only need to add the phone company to your list of bills once.

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Why do I receive an email from customercare15119@customercenter.net?

Each time you set up a new Biller via Bill Pay you will receive an email confirmation from customercare15119@customercenter.net. This is an additional protection to verify that you set up and approve the biller.  If you did not set up the biller and you received an email, please contact Customer Service at 866.679.3396.


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