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Bill Pay

Bill Pay GENERAL FAQs


What is Bill Pay?

Bill Pay lets you pay your bills online through Cambridge State Bank. You can pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay.

Quick Facts about Bill Pay

  • You can pay all of your bills at the Payment Center. You can also see a summary of your pending payments and the payments you've made in the past 45 days.
  • You can receive some of your bills online in Bill Pay. You can view and pay these bills at the Payment Center.
  • You can set up automatic payments to pay your electronic bills or to automatically schedule payments of a set amount at regular intervals.
  • You can review your bills and payments for the past six months. You can also export your payment information to a Quicken® Interchange Format (QIF) file.

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How does Bill Pay work?

To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills.

After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in Bill Pay. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.

Tip: When you enter an amount, Bill Pay automatically displays the earliest date you can select for the company or person to receive the payment in the Pay Date box. You can either accept this date or change it to a later one.

You can pay as many bills as you want at the same time from the Payment Center.

After you pay a bill, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.

  • The Pending Payments section provides a quick summary of the payments that have not been processed yet.
  • The Recent Payments section provides a list of the bills that have been paid in the past 45 days.

You can also find a list of the pending and recent payments for a particular biller in the Payment Assistant.

If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past six months, including electronic bills and the bills that you pay automatically.

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How secure is my bill payment and personal information?

Bill Pay uses several methods to ensure that your information is secure.

  • SSL—Bill Pay uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
     
  • Encryption—Bill Pay uses 128-bit encryption to make your information unreadable as it passes over the Internet.
     
  • Automatic Sign Out—Bill Pay automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in Bill Pay.

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Which browsers should I use to access Bill Pay?

For best performance, we recommend you use one of the following supported browsers:

  • Microsoft Internet Explorer 7 (Windows Vista and XP)
  • Microsoft Internet Explorer 6 (Windows XP)
  • Firefox 2 (Windows XP)
  • Apple Safari 3 (Mac OS X 10.5.x)

While other browsers may work with Bill Pay, these supported browsers provide the highest level of security, accuracy, and functionality.

We also recommend that you enable JavaScript in your browser. JavaScript is required for certain Bill Pay features to function properly.

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How do I change my browser?

Changing your browser to a currently supported version is easy. You can download a browser from the following Web sites:

  • Microsoft Internet Explorer 7 
  • Microsoft Internet Explorer 6
  • Firefox 2 
  • Apple Safari 3 

When the download is complete, follow the instructions to install the browser. After it is installed, you may want to select it as your default browser.

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Can I use assistive technology to access Bill Pay?

Yes, we've incorporated several enhancements based on priorities one and two of the World Wide Web Consortium's Web Content Accessibility Guidelines. These enhancements aim to make Bill Pay more accessible to assistive technology users.

Tips for Screen Reader Users

The following features may help you navigate Bill Pay more easily:

  • Skip to Main Content Links—These links allow you to skip the page banner and the redundant navigation links and go directly to the main page content.
  • Link Titles—If a link opens a new window, you are alerted in the link title. Most of the links have descriptive labels, but we provide additional information in the link title if necessary. For this reason, we recommend that you set your screen reader to read the link title attributes.
  • Table Summaries—Whenever information is presented in a table format, we provide a brief description of the contents.
  • Font Sizes—The fonts can be resized without significantly changing the layout of a page.

Recommended Browsers

For best performance, we recommend you use one of the following supported browsers:

  • Microsoft Internet Explorer 7 (Windows Vista and XP)
  • Microsoft Internet Explorer 6 (Windows XP)
  • Firefox 2 (Windows XP)
  • Apple Safari 3 (Mac OS X 10.5.x)

Accessing the Payment Assistant

The Payment Assistant is a dynamic layer that provides payment-related information and links to certain features. The Payment Assistant and some of the application frames accessed from it use a presentation that may not be available to screen readers and other assistive technology tools at this time. However, you can access the same information and tasks on alternate application pages using the following table.

Task Related Page
Review pending and recent payments Go to the Payment Center or Bill History.
Enter the pay date Type the date in the format mm/dd/yyyy.
Update biller information Go to Manage My Bills and select a biller.
Review electronic bills that are currently due Go to the Bill Summary by clicking on the bill due icon on the Payment Center.
Sign up for electronic bills Go to Manage My Bills and select a biller.
Stop receiving paper bills Go to the Bill Summary and select the option to stop your paper bills.
Set up automatic payments Go to Manage My Bills and select a biller.

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What are Terms & Conditions?

The Terms & Conditions are a complete and exclusive statement of the agreement between you and Cambridge State Bank regarding your Bill Pay service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using Bill Pay. In the event of a dispute regarding Bill Pay, you agree to resolve the dispute by looking to the Terms & Conditions document.

The Terms & Conditions document provides details about the following items:

  • Payments that are prohibited.
  • Password and security information.
  • Your liability if unauthorized transfers occur.
  • Errors or questions about your transactions.
  • Situations in which your account information can be disclosed to third parties.
  • Charges assessed based on services provided.
  • Service transactions that are returned.
  • Notification requirements for termination or discontinuation of the service.
  • Types of payments and limitations on billers.

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