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Online Banking Frequently Asked
Questions |
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What
features are available Online? |
You can review transactions and print
statements, issue stop payments, make loan payments and transfer funds
between accounts. You can also select, sort and export
transactions to personal financial management applications, such as,
Microsoft Money or Excel and Intuit's Quicken. Lastly, you can set up
automatic transfers between your Cambridge State Bank accounts. |
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What
are the system requirements to access
Online Banking? |
You need
access to the Internet. Your Internet
connection needs to be Internet Explorer
6.0 (or greater) or Netscape 6.1 (or
greater) or Firefox 1.0 (or greater) to
take advantage of encryption protection.
If your system is not set up with the
correct version of Internet software you
can download the appropriate version by
going to either
www.microsoft.com or
www.netscape.com |
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How
much does Online Banking cost? |
Online
Banking is free to any Cambridge State
Bank customer. |
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How do
I sign up for Online Banking? |
Enrollment
is quick, simple and easy. Located
on our home page is an enroll button.
Click on it and complete the required
fields. Within two business days
you will receive a Welcome letter in the
mail that details your User ID you
selected and a temporary password.
www.cambridgestatebank.com
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When
can I access my accounts online? |
You can
access your online account seven days a
week, 24 hours a day. Periodically
we need to perform scheduled maintenance
and we will always attempt to inform you
of such outages. |
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How
secure is Online Banking? |
Delivering these services requires a
solid security framework that protects
you and our institution's data from
outside intrusion. We are committed to
working with our internet service and
communications providers to produce the
safest operating environment possible
for our customers. All transactions and account data are supported by 128-bit encryption technology in addition, a second layer of security is now available, it's called, Premier MFA - Enhanced Online Security. Read more about MFA. |
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What if
I forget my password or want to change
it? |
You will
be allowed three attempts to access your
account before it will be locked out.
If you believe your account has been
locked out contact Cindy Szafranski at
763.691.8016 during business hours; M-F
8 a.m. - 4:30 p.m. |
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How
current is my account information? |
Transactions performed is up-to-date
real time. Most of your transactions
will post immediately. |
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Is
there a cut-off time? |
Yes,
transactions performed online after 5
p.m. CST M-F (excluding holidays) are
posted next business day. |
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How
often do I need to change my password? |
You are
required to change your password every
60 days. You may also change it at
anytime once you've signed on
successfully. |
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How
many months worth of statements can I
view? |
You will
be able to view your current statement
and prior two months. |
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What if
I am having a problem accessing my
accounts online? |
Contact
Cindy Szafranski at 763.691.8016 M-F 8
a.m. - 4:30 p.m. CST. |
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What
types of transfer can I perform? |
Transfers
between your Cambridge State Bank
account include the following:
Transfer
funds from checking to checking
Transfer funds from checking to savings
Transfer funds from savings to savings
Transfer funds from savings to checking
Make payments from checking to loan
accounts or overdraft line of credit
protection
Make payments from savings to loan
accounts or overdraft line of credit
protection
Businesses can perform loan advances
from a revolving line of credit.
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