Bill Pay Help

Bill Pay Customer Service is available by phone at 1.866.679.3396.
Customer Service Hours: 6 a.m. - 12 a.m. Central Time Seven Days Per Week

How do I cancel a Payment?

Canceling a Payment

You can cancel any payment that has not started processing. After you cancel a payment, its status changes to Canceled and it is not processed. Canceled payments appear in:

  • The Recent Payments section of the Payment Center.
  • Bill History.

Note: If you cancel a payment that is part of an automatic payment schedule, only the selected payment is canceled. You do not cancel any future payments in the payment schedule. To cancel all payments in an automatic payment schedule, go to Manage My Bills and delete the automatic payment.

To cancel a payment:

  1. Click Cancel next to the payment you want to cancel. The Cancel Payment page opens.
  2. Click Cancel Payment. A message informs you that your payment has been canceled.
  3. Click Finished to return to the Payment Center