Bill Pay Help

Bill Pay Customer Service is available by phone at 1.866.679.3396.
Customer Service Hours: 6 a.m. - 12 a.m. Central Time Seven Days Per Week

How do I cancel a Payment?

Canceling a Payment

You can cancel any payment that has not started processing. After you cancel a payment, its status changes to Canceled and it is not processed. Canceled payments appear in:

  • The Recent Payments section of the Payment Center.
  • Bill History.

Note: If you cancel a payment that is part of an automatic payment schedule, only the selected payment is canceled. You do not cancel any future payments in the payment schedule. To cancel all payments in an automatic payment schedule, go to Bill Payment to delete the automatic payment.

To cancel a payment:

  1. Click Auto Pay under the payment you want to cancel. 
  2. Click Stop Auto Pay. A confirmation message asks if  you want to stop Auto Pay.
  3. Click Stop Auto Pay. A confirmation will confirm the Auto Pay has been stopped.