Online Banking Frequently Asked Questions

What features are available Online?

You can review transactions and print statements, issue stop payments, make loan payments and transfer funds between accounts. You can also select, sort and export transactions to personal financial management applications, such as, Microsoft Money or Excel and Intuit's Quicken. Lastly, you can set up automatic transfers between your Cambridge State Bank accounts.

What are the system requirements to access Online Banking?

You need access to the Internet. Your Internet connection needs to be Internet Explorer 11.0 (or greater) or Firefox 47 (or greater) to take advantage of encryption protection. If your system is not set up with the correct version of Internet software you can download the appropriate version by going to either www.microsoft.com or www.mozilla.org.

How much does Online Banking cost?

Online Banking is free to any Cambridge State Bank customer.

How do I sign up for Online Banking?

Enrollment is quick, simple and easy. Located on our home page is an enroll button. Click on it and complete the required fields. Within three business days you will receive a Welcome letter in the mail that details your User ID you selected and a temporary password. www.cambridgestatebank.com 

When can I access my accounts online?

You can access your online account seven days a week, 24 hours a day. Periodically we need to perform scheduled maintenance and we will always attempt to inform you of such outages.

How secure is Online Banking?

Delivering these services requires a solid security framework that protects you and our institution's data from outside intrusion. We are committed to working with our internet service and communications providers to produce the safest operating environment possible for our customers. All transactions and account data are supported by 128-bit encryption technology in addition, a second layer of security is now available, it's called, Premier MFA - Enhanced Online Security. Read more about MFA.

What if I forget my password or want to change it?

You will be allowed three attempts to access your account before it will be locked out. If you believe your account has been locked out call Cambridge State Bank at 763.689.2500 during business hours; M-F 8 a.m. - 4:30 p.m. If you forgot your password click on the Forgot Password link on the login page. Please note the Access ID is the same as your User ID. If you have already attempted three failed login attempts your account is locked and will need to be unlocked by contacting Cambridge State Bank at 763.689.2500.

How current is my account information?

Transactions performed is up-to-date real time. Most of your transactions will post immediately.

Is there a cut-off time?

Yes, transactions performed online after 6 p.m. CST M-F (excluding holidays) are posted next business day.

How often do I need to change my password?

You are not required to change your password however; we recommend you change it every 60 days. You will need to re-enroll in Online Banking after 6 months of inactivity.

How many months worth of statements can I view?

You will be able to view your current statement through the Details button. However, you can click on Documents and then select Archive Statements. Through this method you will have up to 33 months available. This statement type is text only, no images. eStatement is available and allows you to view up to 13 months going forward once you enroll in Online Banking. eStatement replaces the traditional paper statement.

What if I am having a problem accessing my accounts online?

Contact Cambridge State Bank at 763.689.2500, M-F 8 a.m. - 4:30 p.m. CST.

What types of transfer can I perform?

• Transfers between your Cambridge State Bank account include the following:
  
• Transfer funds from checking to checking
  
• Transfer funds from checking to savings
  
• Transfer funds from savings to savings
  
• Transfer funds from savings to checking
  
• Make payments from checking to loan accounts or overdraft line of credit protection
  
• Make payments from savings to loan accounts or overdraft line of credit protection\
• Businesses can perform loan advances from a revolving line of credit.